Terms of service
Любимый, [20.10.2025 22:55]
Shipping Policy – EliteForgeCreations
🌍 Free Worldwide Shipping
We are proud to offer free international shipping on all orders, with no hidden fees or extra charges.
The price you see in our store already includes secure packaging and worldwide delivery right to your door.
Each item is hand-forged to order in our workshop in Ukraine and carefully inspected before shipping.
We take great care to ensure that every piece arrives safely and in perfect condition.
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🚚 Processing Time
All our creations are handmade — please allow 2–3 business days for production before shipment.
For larger or personalized orders, processing may take a little longer.
Once your order is ready, you will receive a tracking number by email.
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✈️ Delivery Time
We ship worldwide from Ukraine using trusted international carriers (Ukrposhta, DHL, UPS, or Meest).
Estimated delivery times:
• USA & Canada: 7–11 business days
• Europe & UK: 7–11 business days
• Australia & other countries: 7–14 business days
Please note: minor delays may occur due to customs clearance or during peak seasons.
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📦 Packaging & Handling
Every piece is securely packed using multi-layer protection to prevent any damage during transit.
We use recyclable and eco-friendly materials whenever possible.
All shipments include tracking numbers and insurance for full peace of mind.
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🛠️ Custom Orders & Combined Shipping
If you order multiple items, we will pack and ship them together whenever possible.
Custom-made orders are shipped once complete — you’ll always receive updates and photos before dispatch.
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💬 Questions?
If you have any questions or special delivery requests, please contact us at:
📧 eliteforgecreations@gmail.com
We’re always happy to assist and make sure your experience with EliteForgeCreations is exceptional.
Любимый, [20.10.2025 23:00]
1. General Information
Welcome to EliteForgeCreations.
By accessing or purchasing from our store, you agree to these Terms of Service.
All products are handmade and may slightly vary in color, texture, or dimensions — each piece is unique and crafted with care.
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2. Orders and Payment
All prices are listed in USD.
We accept secure payments through PayPal and other available payment gateways.
Once an order is placed, you will receive an order confirmation by email.
Production of handmade items begins after payment is received.
Custom orders or personalized designs require full payment before production starts.
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3. Production & Shipping
All items are made by hand in our workshop in Ukraine.
Typical production time: 2–3 business days (may vary for larger or custom orders).
We offer free worldwide shipping with tracking on all orders.
Estimated delivery times:
• USA & Europe: 7–11 business days
• Australia & other countries: 7–14 business days
EliteForgeCreations is not responsible for delays caused by customs or international carriers.
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4. Returns & Cancellations
Since all our pieces are handmade to order, returns or exchanges are accepted only in cases of damage or defect.
If your item arrives damaged, please contact us within 7 days of delivery with photos of the issue, and we’ll arrange a replacement or refund.
Cancellations are accepted within 12 hours of purchase.
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5. Customs & Taxes
International orders may be subject to import duties or customs fees, depending on your country’s regulations.
These charges are the buyer’s responsibility.
We always declare items accurately and package them securely.
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6. Intellectual Property
All photos, designs, and product descriptions are the property of EliteForgeCreations.
Copying or using our content without permission is strictly prohibited.
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7. Contact Information
If you have any questions about these Terms, please contact us:
📧 tatriz@ukr.net
We’re always here to help and provide exceptional service.